FiT is committed to delivering high-quality services that support students throughout their training and assessment. This commitment is based on a client-focused operation that produces the best possible outcome for students. FiT will ensure students are informed of the services they are to receive, their rights and obligations, and the responsibilities of the RTO. Students who undertake training with FiT receive every opportunity to successfully complete their chosen training program. FiT will provide students with information prior to commencement of services including any subcontracting arrangements affecting the delivery of training and/or assessment.