A complaints procedure is available to all persons wishing to make a complaint, appeal or any other manner of objection in relation to the conduct of FiT. The complaints procedure will address both formal and informal complaints. All formal complaints must be submitted in writing to FiT management and will be heard and addressed, including a response to the aggrieved person, within five (5) working days of receipt.
FiT management will maintain a Complaint Register to document the course of action and resolution of all formal complaints. All complaints substantiated by the complaints procedure will be reviewed as part of the FiT continuous improvement procedure.
It is the responsibility of FiT management to ensure adherence to the complaint procedure and that resolution is sought in all reasonable circumstances. This includes informing and assisting students with the complaints procedure and supply of complaint forms.
If the student is still not satisfied with the resolution of the complaint after following and exhausting the complaints procedure, the student may contact ASQA and lodge a written complaint.
The form may be submitted by mail to:
Australian Skills Quality Authority
GPO Box 9928
Melbourne, VIC 3001
Or online to: https://asqaconnect.asqa.gov.au/