Consumer protection

On 1 January 2011, the Australian Consumer Law commenced and the Trade Practices Act 1974 was repealed and replaced by the Competition and Consumer Act 2010. The Australian Consumer Law provides for:

  • National consumer protection and fair trading laws.
  • Enhanced enforcement powers and redress mechanisms.
  • A national unfair contract terms law.
  • A new national product safety regime.
  • A new national consumer guarantees law.

Contractual  agreement

Students who enrol in a training program with FiT should be aware that they are entering into a contractual agreement. With a view to ensuring all students are fully aware of their rights and obligations, FiT will design agreements, enrolment forms, service agreements or similar using a logical format and simple English. This may include, but is not limited to:

  • Wording that allows the perspective student to know what he/she is agreeing to.
  • Clearly explained disclaimers.
  • No misleading or deceptive behaviour.
  • No actions, omissions or dialogue (written or verbal) that may force or coerce the student.
  • Fair dealings for disadvantaged students.