Student support policy

FiT will assist all students in their efforts to complete training programs by all methods available and reasonable. FiT will determine the support needs of individual students and provides access to the educational and support services necessary for the individual student to meet the requirements of the AQF qualification, skill set or VET course as specified in training packages or VET accredited courses. FiT will continue to develop strategies to make support available where gaps are identified.

Trainers are responsible for ensuring that all students are aware they can contact their trainer or other FiT staff members in the event that they are experiencing difficulties with any aspect of their studies. Staff will ensure students have access to the full resources of FiT to assist them in achieving the required level of competency in all nationally recognised qualifications.

Students are notified and provided access to an online study coach, this service is accessed through, email or if need phone call.

In the event that a student is experiencing personal difficulties, training staff will encourage the student to contact FIT who will provide discreet, personalised and confidential assistance as according to the nature of the difficulties.

In the event that a student’s needs exceed the capacity of the support services FiT can offer, they will be referred to an appropriate external agency. Extensive information regarding support agencies, resources and services may be sourced online. FiT staff members will assist students to source appropriate support.

Flexible delivery and assessment procedures

FiT recognises that some people are better suited to learning via teaching methods not usually obtained in the traditional classroom setting. With some minor adjustments to teaching and assessment methods, a student who is experiencing difficulty learning and achieving the desired results in the traditional setting may show considerable improvements.

The staff and management of FiT respect these differences among students and will endeavour to make any necessary adjustments to their methods in order to meet the needs of a variety of students. For example, the inability to complete a written assessment will not be interpreted as a sign of incompetence, provided the student can verbally demonstrate competency.

Acceptable adjustments to teaching and assessment methods may include, but are not limited to; having a trainer read assessment materials to students, having a student’s spoken responses to assessment questions recorded or allowing a student to sit for an assessment alone in a different room.

FiT staff will pursue any reasonable means within their ability to assist students in achieving the required competency standards. In the event that a student’s needs exceed the capacity of the support services FiT can offer, they will be referred to an appropriate external agency.

Reasonable adjustment

Reasonable adjustment means adjustments that can be made to the way in which evidence of student performance can be collected. Whilst reasonable adjustments can be made in terms of the way in which evidence of performance is gathered, the evidence criteria for making competent / not yet competent decisions (and / or awarding grades) should not be altered in any way. That is, the standards expected should be the same irrespective of the group and / or individual being assessed; otherwise, comparability of standards will be compromised.